First time BMW owner and will now proclaim lifetime loyalty thanks to Tony at BMW of Murray. Our new car is amazing but the service we have received from Tony is the best we've ever gotten anywhere. His expertise, kind demeanor, and genuine concern for our particular needs is so appreciated and created a no-nonsense and hassle free process. He has made what is usually an ordeal into an enjoyable experience. They treat you well here!
Labor Day we got an amazing deal on BMW X1. Our dealer, Ryan Roosendaal, saved us $5,000 in addition to getting a great deal on our trade in. I am so impressed with the car. On the day we bought our X1, Mr. Roosendaal spent at least an hour showing us how to work the nav and media settings as well as setting up the Bluetooth. The quality of the car and the service we received were exemplary.
I bought a 2006 BMW 325xi wagon a couple years ago from the owner. It was well cared for but a few issues that I budgeted for and fixed. I paid $2,000 less than a comparable Subaru! My last Subaru was AWD as was my Chevy Astro AWD. I bought at 149,000 miles well aware awd is more maintenance. Over the past couple years I have been restoring it to mechanically almost new condition as planned. If I had bought a Subaru, I would have been pretty happy, but with similar upgrades as of now, depending on luck, could have spent more. That ...
I really have nothing negative to say at this point, Vroqua King and Dave Hansen did everything they could to make me happy about the service and customer service I received. They both were all over it to contact me and update me along the way and I couldn't be any more happy. They got me qualified for the Oil Consumption test and got everything covered under the N63 Class action lawsuit. Jake Johnson was my tech and he did a killer job, fixed everything that was cracked or stripped or broken, he went above and beyond and he ...
Parker Mckay was fantastic when I brought my car in . He was on top of everything. Best service we have ever had!!! Thank you so
I lost my keyf fob for my 2013 5 series. When the new one came I had to have it programmed. They sent Isai to my home and he showed me how to program the new fob. I was very impressed with him and how he worked with me. I was very impressed with him and won’t hesitate to call fir his assistance if needed. It’s a great service BMW offered their customers.
I bought a used M4 from BMW of Murray in 2017. The whole experience of purchasing, personnel interaction and vehicle delivery was a pleasant experince. After over 18 months of getting the car from this dealership, I got a phone call and a text from one of their associates Isai Gutierrez. The message was that their Service Department has a key that belongs to my car and would like to send it to me. After exchaging a couple of texts Isai informed me that the key has been shipped and in fact I have received it. I am very impressed with this ...
First of all this review is long overdue. I live in Chicago and decided to purchase a BMW i8 from Murray BMW. The person I was dealing with, Tyler Hand, was an extremely helpful salesperson. In fact, he was my eyes and ears inspecting the car. Very prompt and strong communicator. That was the key ingredient in making the deal go smooth and well. We had an issue and because of Tyler's effort, it was taken care of right away. I want to highlight and appreciate the level of customer service received from him. Thank You for the great ...
Two weeks ago I had the most pleasent experience I have ever had in my many years of pushashing vehicles. In taking my 9 year-old BMW328i in for service I began a conversation with Jed Finderup on questions I had with wth the advantages and disadvantages of vehicle leasing. Jed was very knowledgeable and forthcoming so I asked him a good many more questions of which he continued to provide complete and honest answers. I decided then I wanted to buy a vehicle from this man and two hours later we concluded our conversation with me purchasing a beautiful new 330...
I bought an X5 in the fall, and now I just bought an X3 M40i. Again, BMW of Murray came through just as promised. My sales rep, Shane Romano, is top notch by staying in constant communication, never under-delivering, and being straight-forward at all times. I can understand how this dealership has won corporate awards and consistently makes the list of top BMW dealers in the country, as they have the best salespeople and an excellent service center. Although, I'm moving out of the area, I will call on BMW of Murray for all my future deals.
Took my wife's X5 in for an airbag recall, and DEF tank sensor issue. Val also located recalls on the front driveshaft as well as as Mass Air Meter and ensured all parts were on hand. She coordinated a loaner for us and ensured we were the first car serviced which meant the repair of all the items was complete by lunch! I have worked with a few different service advisors at BMW of Murray. All were good but Val is clearly the best as she takes the time to research any pertinent issues with our vehicles which eliminates ...
The folks at BMW Murray have been great! Geoff is fantastic! I lease a 2018 BMW X1 (my second X1) and the process was very smooth. I recently had a situation with BMW Financial and they settled the issues for me. Thanks!
I recently leased a 2018 X1 having previously leased a 2015 X1 and loved the vehicle. On both occasions Geoff was my sales associate and did a superb job once again - very informative and patient. I would definitely recommend Geoff and BMW of Murray. Thank you!
I drive an older BMW and I ordered a new key through BMW of Murray. After I picked up my key they sent me over to get it programmed. The last dealership I went to to get a new key never programmed it for me. The kind employee programmed both of my keys and then he had an extra BMW emblem that he placed on my hood, normally a $60 purchase. I am extremely impressed with this employee and because of him, I would recommend this dealership to anyone.
The sales staff was excellent and very patient with me as I arrived just an hour before closing. They were able to help me through the differences in models and ultimately send me home in my new 740i
Perfection perfectly perfected! What more can I say? Thank you Ben Ostler and Andrea Dowland. My car buying experience was by far the best of my life. Wonderful people, excellent dealership and fantastic vehicles. I am looking forward to another car buying experience when I want to, not when I have to. Thank you so much! I love this dealership and hope I never have to buy a vehicle elsewhere.
I bought a 528i at BMW of Murray and I absolutely love my car! My salesman was Ryan Roosendaal, he's a really nice guy and totally professional, he made me feel comfortable and he was never pushy like other dealerships. He has a lot of patience and explained and showed all the bells and whistles. I have been back to the dealership a few times to pick up some accessories from the parts department and Ryan always takes the time to come over to say hi and to see if I have any questions or need anything. I really ...
Incredible customer service, I felt like I was listened to which hasn't always been my experience with car dealerships. Any concerns I had were addressed professionallly and respectfully to make sure I was completely comfortable throughout the process. Information was presented thoroughly and instead of a sales pitch it felt so much more like a conversation. Very pleased overall! Amazing!
This wasn't the first time I've purchased a BMW, it was however my first time at BMW of Murray. From the first phone call to Aron Dickerson, to the moment I drove the car off the lot, Aron made it a first class experience. I will be back.
This was my first experience with BMW of Murray and it was a great one!!! I realized I needed an oil change one morning and thought I would swing by without an appt to see if I could get it done that day. I was well greeted by multiple employees even with the construction their location is going on. I was quickly helped with a service manager and then Alisa in Service made a few calls and they were able to slip me in at that time while I waited. Alisa went out of her way to look up some ...
I always have a good experience with BMW of Murray, they take care my BMW 320 and always exceed my expectations. Very customer service oriented,Rick Azevedo is very professional always listening my concerns making the service hassle free.
I was traveling and had to stop in for a non scheduled visit to the service department and was well taken care of and they even washed all the bugs of the car and made it look great. Thanks Ricardo for your patience and customer service.
I have sent many different vehicles to Alisa Rigler over the years and I have always been pleased with my experience. Because of this, I refer many clients to work with her. She is always very accommodating, professional and kind.
My wife and I have owned and leased numerous BMWs over the past years and consider BMW of Murray our very best sales and service experience. The sales people are knowledgeable and answer all your questions without any pressure. The service department delivers as they promise and always keep me informed on the progress of any service or repairs needed. I have enjoyed working with all of their personnel but recently have had top notch service from Alisha Rigler and Val Sehara. Though I don't know the actual repair technicians, the work is always done timely and in a ...
I wouldn't say that I am an overly demanding BMW owner, I know go figure, but I do expect my questions and calls to be returned promptly. In my past experience with BMW of Murray, I would have to say that response time has been adequate but certainly not stellar by any means. That was until I was paired with Tara. She not only called me immediately, but even emailed and texted me when I was in Mexico on vacation to update me on things. She definitely goes above and beyond the call for service excellence. She's a ...
I have serviced 3 different BMW's at BMW of Murray and always received great professional service. Tara Fresquez has been a pleasure to work with. Tara is always positive, attentive to customer needs and quick to inform the customer about the progress of the service work.
I have been fortunate to have Tara as a customer service rep. She has been accommodating and professional and is an excellent communicator. I trust her with my Bimmer and would recommend her to anyone. She is always positive and a pleasure to work with.
Things got bumpy with some recent work I had done there. Then Dave Hanson, the service manager, got involved and expressed a genuine interest in hearing my concerns and making it right. Even though he thought there was a possibility that he was giving a bit too much to appease me, he felt it was better to err on the side on caution than to leave me "holding the bag", This speaks volumes about his commitment to customer service and running an honest service department.
My recent visit was handled very professionally and with care. In the past, I have had some issues where loaners were not available and the interactions were less than desired for a luxury brand. They seem to have improved in this area and I will be watching how things go from here.
I just purchased a 2017 M2, I called the dealership and stated talking with Geoff, I had a really nice trade but the used car manager gave me a very low number. I was very let down and shared my thoughts with Geoff. I said goodbye and had already worked a deal up with another dealer. After thinking about my conversation with Geoff I decided to call him back. he got me an amazing deal and got it done fast. Today he is delivering the vehicle 300 miles to my house on his day off. Kudos to Geoff for doing an amazing ...
I knew what I was looking for and found the perfect car for me, while browsing online for CPO. As soon as I submitted my inquiry, JoAnna responded within 5 minutes! She and I hit it off and really listened to what I was looking for. We were prequalified and had a proposal within an hour! We test drove the car yesterday and it was ours within 2 hours! I HIGHLY recommend JoAnna. She is professional, listens, responds immediately and truly cares about making her customers happy!
I recently bought a very clean used Toyota Tacoma at BMW of Murray. My client advisor, JoAnna Rich was courteous, efficient and professional from start to finish. I highly recommend her to anyone in the market to buy a vehicle. Paperwork was done quickly, the truck was detailed and I was on my way. Yes, buying a vehicle can be a low key and enjoyable experience!
This is the second car that we have bought from Ryan Roosendaal and this dealership. Ryan makes the car buying experience fun again. Non-pushy, friendly, professional, and very knowledgeable, my wife and I felt very comfortable in our car buying experience. We will be sure to recommend you and your dealership to all our friends. Jeff and Lissa Thank you Ryan and BMW of Murray
We have purchased two vehicles from Bmw of Murray and we had such great service with my Jeff and not rushed very knowledgeable we have recommended mr Jeff to other friends of ours that they end up buying a vehicle from him also jystcwant to say thank you and appreciate your knowledge and great customer service you don't see that vey ofyen these days .
Robert Clark delivered again! Second M5, along with other purchases from Robert and BMW of Murray. Rob is absolutely the best salesman I have ever dealt with. Very honest, responsive and knowledgable. He found exactly what I was looking for and when the car was ready, he made the whole thing happen in a matter of minutes. Thanks again for making this an easy purchase and wonderful experience.
Just bought my second car from BMW of Murray with Chris Durr, awesome experience, again. Will definitely recommend him & BMW of Murray to my friends and clients. Love my new car!Zoom zoom!
This was by far the best and easiest car buying processes I've experienced. There isn’t much stress involved here like there typically is with most car buying processes, it felt like a very laid back approach. I worked with Weston Firmage and Chris Durr, and they are top notch client advisors and I couldn't recommend them enough! I originally was looking at a Mercedes and was pretty much set on that was what I was getting, but I decided to take a look at a BMW even though I was certain I would get a Benz, but ...
Val Sehara is great! She keeps the customer's best interest in mind and keeps me coming back. The work was done quickly and I really appreciate getting a clean car back.
I'll always recommend BMW if Murray to all my friends.as always Jaris oberly took care of my needs promptly. Thank you Jaris and Alice.
PHENOMENAL. That is the only word to describe BMW of Murray and specifically Chris Durr. Having had a previously amazing experience at BMW of Murray with Steve Hampshire I had high expectations. The Service and Sales have been always been great at BMW of Murray, but one can worry that your luck of having good service is about to run out when you have it so many times in a row. I could not have been more wrong. The consistent level of excellence is mind boggling, but oh so appreciated. I went in knowing that I wanted to turn in ...
The service was first-rate; however, I am becoming more and more concerned about the replacement of the driver's side air bag in my 2007 X3. The Takata problem grows in size every day. When will BMW provide replacement parts for my car?
We just bought a BMW and enjoyed a perfect/wonderful experience at BMW of Murray! Before we bought this car, we drove every similar car in the same group/class---for 11+ hours, over two Saturdays. During these demo/test drives we had the pleasure of working with Robin Russell, the most knowledgeable and professional sales person---when compared to any of the other car sales people we met at any of the other dealerships in Salt Lake. If you are looking to buy any kind of cross-over, you must test drive a BMW and ask Robin to show you the kind of ...
I was very impressed with the level of professionalism Joanna Rich showed me. She was very knowledgeable and a great saleswoman without being pushy. She was so personable and easy to talk to. I would definitely recommend her and this dealership to my friends!
I had a great overall experience with BMW of Murray. Parry Arbon has been great to work with. Low pressure and very knowledgable. I would and will recommend this dealership to friends and family. Not to mention I love my new BMW.
BMW of Murray is fantastic. From my test drive of the X-1 with Geoffrey Simeona to the purchase with Kori Criddle everything went so smoothly. They also gave me a terrific trade in price for my Volvo.
JoAnna was great to work with. If she didn't have an answer, she found it. My buying experience was exceptional. (And I love my BMW!)
Jeris is an awesome guy to work with! I have a lot of trust in him and without a doubt he goes above and beyond every time I bring my car in. I highly suggest Jeris Oberle to anyone I know that has a BMW and is looking for outstanding customer service!
I started looking on line for a vehicle because my time is so important. I started talking to Andrea and she was super helpful. I found the car I wanted and reached out to her and she turned me over to Lee. I gave them all my information over the phone and was approved within the hour. That was very impressive. I called and and told them about my time restraints . I showed up and was greeted by Lee . He had already been pro active getting the car ready for delivery. Just a few final numbers to be figured out ...
Kori and the entire team at BMW of Murray were all wonderful to deal with. Very knowledgeable about M3s and willing to work with me from acquiring an allocation to helping me schedule the delivery of the vehicle on a time frame that worked best for me. Kori kept me informed at each step of the process and made my first BMW buying experience one to remember! Their passion for the product and service was felt and appreciated by myself and my wife.
My sales representative Chris Durr was outstanding. Test Drive, Transaction exp and delivery were seamless. I highly recommend BMW of Murray. All of the reps seem to support each other and work as a team. All of my questions and concerns were addressed, and my time was respected as a busy professional to make the actual transaction brief and enjoyable. I really loved the surprise Chris through in when they unveiled my X3. Very cool!
BMW of Murray Service Department has been great to work with. Jeris Oberle has always been willing to go above and beyond for us. I recommend Jeris and BMW of Murray for all your service needs.
BMW of Murray has maintained our vehicle since new. It is now close to 14 years old with 91k miles and still looks and drives like new. During our last visit was our service consultant was Jeris Oberle. Jeris was good to work with and very helpful in getting our vehicle serviced. He kept us well informed of the status of our vehicle as maintenance was performed.
If you're at all in the market for a BMW, even if you're not sure about what you want, make a point of asking for Kori Criddle. You will not be able to find a better sales person.
My wife and I have owned a 328xi, X6M, 3GT and an X5. The crew at Bmw Murray have been incredible and genuine. I look forward to going in just to catch up with them and check out the new vehicles. Highly recommended.
I highly recommend working with Kori Criddle. Great service, great deal and zero hassles! She made the ar buying experience a rare pleasure.Very impressed!
My car buying experience with BMW of Murray was superior to all other car buying experiences. I found the car I was looking for on cargurus.com and sent a request for more information via their website on Sunday evening. I had a reply from BMW of Murray on Monday morning letting me know that they received my request and could they further assist me by setting an appointment with a client adviser and arrange for a test drive. I replied that I could be available the following day during my lunchtime. I noted that I could extend my lunch ...
BMW of Murray is a customer oriented professionally run organization starting with the GM Dave Clark whom I have purchased more than 4 BMW's from. Aron the CPO Manager was also outstanding in understanding and assessing my needs and directed me toward the purchase of the BMW X5 which best met my needs. As good as the BMW Quality of Autos are the Service is impeccable! Jeris my Service Adviser and Dave the Service Manager, who has taken care of my BMW's so well in the past, are both a Big Part of the reason I chose to Purchase ...
Steve went out of his way after hours to get us the deal we wanted! I was really on the fence and he gave me all the info I needed without being pushy. When the decision was made, he met us at our dinner reservation to make it easy on us and not disrupt our plans. Kudos to the amazing friendliness of the dealership every time we walk in the door too!
My wife and I had to choose between a new Jeep Grand Cherokee Overland and a new BMW X3. After visiting the BMW Dealer many times to test drive several X3's, Steve Hampshire was gracious each and every time we visited. At the Jeep Dealership, they placed so much pressure to buy that day that it just turned us off. Each time we went to the BMW Dealer there was no pressure to buy, but Steve gave us additional information about the vehicle. We now have two BMW's and also have "Val" as our service advisor ...
Long term relationship with Scott Simpson because if his integrity and attention to details has kept us coming back. (Without him we will see how strong their group is for us). Ryan stepped in and filled our need to purchase our new 2016 X5 and from all our dealings with him, we have been very satisfied.
There is no better service department at any car dealership. Jerisis always helpful, prompt, and in tip of things. Thank you for surpassing my expectations, this is the type of service people hope for. Also, this is not a one time experience. Jeris has been amazing and condiment for 3 years, thank you!
Compared to BMW sales advisors outside Utah, Ryan Roosendaal is, by an order of magnitude, superior to his contemporaries. Together with his outstanding expertise and knowledge of past and present BMW products, Ryan’s professionalism, conscientiousness and ability to quickly adapt by understanding his client’s requirements are but a few of the exceptional attributes Ryan exhibits, further enhancing the BMW experience. It has indeed been an unparalleled pleasure to work with Ryan Roosendaal.
My son and I went into BMW of Murray looking for an X1. We met with Steve Hampshire and Kori Criddle who were very patient and helpful. They took time to get to know what we were looking for and get the best deal for us. We would highly recommend going to BMW of Murray.
First let me say thank you to my sales coordinator Steve for his hard work and dedication. He was very patient from the beginning, the reason I am saying that my budget was kinda low that didn't make him mad or lose interest, what happened with me at Mercedes-Benz . He was very professional and not pushy at all. He found a really nice car, nicely loaded more than my expectations, slightly more than my budget. I strongly recommend everyone to meet Steve at BMW Murray. Steve You all in more ways than one add a new meaning to the ...
Steve Hampshire was wonderful to us. The cars sell themselves and love the BMW experience. The dealership and Steve deserves an A+!!!! Keep up the good work and thanks for the quality coffee near the showroom!??
I shopped for a new BMW via the Internet, contacting over 30 dealers. Geoffrey from BMW of Murray earned my business and made the experience very quick and easy. I definitely recommend BMW of Murray
She has been very attentive to our needs and has gone above and beyond to find a car for our situation. After working with other car dealers-she was the one who stood out as being honest, and trustworthy- She was enthusiastic the entire time and went out of her way to help us. Too bad we didn't find her sooner!
Went into BMW of Murray not knowing exactly what I wanted in a new car. I met with Kori Criddle who was very knowledgeable and patient with me. Kori took the time to get to know me and what I needed in a new car. Kori found the perfect car for me. I would highly recommend going to BMW of Murray and make sure you see Kori for help in buying your next BMW or Mini.
No pressure, very up front car buying experience. Very professional and quick responses to all my questions before visiting. I highly recomend them and would go back again.
Excellent Service! I always know my vehicle will be serviced correctly & in a timely manner. Service adviser, Val Sehara, is always friendly & helpful. The team of employees, including the receptionist, is respectful, helpful, & friendly. The atmosphere is comfortable while waiting for services to be completed & the amenities, including a variety of beverages, fruit, and treats, available for customers, are wonderful. Thank you BMW of Murray!
I requested to work with Kori based on the reviews I read, and my experience was just as great as I expected. Kori was very patient and knowledgeable, and she helped me find a car that was a great fit for me. I look forward to working with her again when it's time to buy another one.
We went to BMW of Murray to drive another make of automobile that they had on their used lot. That car as we drove it did not fit our bodies, so we were offered a BMW test drive due to some of the features in the X5 model. We liked it and the dealership was very easy to work with and fair in their pricing so we bought the X5. Probably the easiest and most pleasant experience we have ever had. Kori Criddle was exceptional in her explanation of the features of both cars and her knowledge in general. She ...
Steve Hampshire has a talent for this type of of sales. Créme de la Créme. He made you feel right at home and you can tell he loves what he does. You need more guys like this guy.
Val goes above a beyond for me and all my friends who also insist on having her as their adviser. We sure appreciate her (and the staff) at BMW of Murray..
Lovin the unveiling of my newly ordered car! Cool marketing. You uys did awesome! X5M is amazing. The process was quick and quite easy. Thanks!
I have worked with Geoff Simeona many times before and his customer service has always been outstanding. I appreciate the way you guys take care of your customers.
Val is a great to work with - very informative! She is the reason we continue to take our 2 BMW X5's for service at BMW of Murray! JP is the nicest guy to great you as you drive in the service bay. Anytime our oil runs low he is always happy to top it off. FREE! AMAZING! your team ROCKS! Thank you!
I've bought seven cars from BMW of Murray because unlike many other dealerships with which I have dealt, the sales manager Scott Simpson has always been very fair, open and helpful during the purchase process with an eye on developing a good long-term customer relationship versus a one-and-done deal. Not only that, but if I ever need assistance with a car even years later, he's my first call and a great advocate with any service or parts concerns at the dealership. In my mind, nothing makes buying a car easier than knowing that my trade will always be ...
Very efficient sales process with knowledgeable and helpful staff! The car has been great for the short time we have owned it and lived up to expectations!
Ryan was the best personnel I have ever dealt with when buying a car, would not hesitate to buy another car from him when the time comes.
I had a great experience with Steve at BMW of Murray. No pressure, just helpful information that to help me make my decision. I love my new BMW and will absolutely recommend this team to anyone.
This was the second car we purchased from Geoff Simeona in the last three months. He is wonderful to work with and makes buying a car a pleasant experience. He has also been great in providing follow-up services to my husband since the purchase of his car at the end of May.
I had an excellent experience on my last visit to BMW of Murray. My Service Advisor was Val Sehara and she was outstanding. She listened to my explanation about a problem I was experiencing with my 3 series. She asked very good questions to insure that both of us were on the same page about my problem. She even had the automotive technician come in and listen to my explanation and to my great relief the problem was resolved. I really enjoyed working with Val during my time at BMW of Murray. I also received a call from Val after I ...
One of the best car buying experiences, Parry was so helpful and patient with us. We have been looking for a long time, swaying back and forth between Acura and BMW and he really made the difference. I felt like he was honest, upfront and had our best interests, there was no pressure, just tons of support. Unlike most dealers out there we felt like he was actually on our side trying to get us the best deal and make things work. My wife loves her new BMW and we'll be back to get one for me too! Thank ...
Had a great experience buying our CPO Mini Countryman from Kori Criddle. I had to fly in from out of state to get it and she picked me up from the airport and made sure everything was ready when I got to the dealer. I hate buying how most dealers make you spend all day there just to do some paperwork so it was nice to actually be in and out of there in a very short time. Thanks again for the great car!
I had the privilege of buying a car from Kori at BMW of Murray. She was professional, knowledgeable and great to work with. I appreciated her low pressure attitude and felt she really wanted to see me get into the car that I would love. She made the entire experience very enjoyable and I would recommend her to anyone looking for a new car. Thanks Kori!
I worked with Steve (o) Hampshire. No games, no credit check until I found what I wanted and agreed to terms. No pressure. Easiest fastest car buying experience to date. I'll definitely be back. Steve was friendly and great to work with.
Great buying experience, no dealer games! Parry was good to work with. We will definitely work with BMW of Murray again! Hopefully with Parry Arbon.
Excellent service, everyone was awesome. The Manager also was great....this is my second car I buy with you guys and will be back for my third one. YOU GUYS ROCK!!!!!!
Kori was such a great and honest sales person. Impressive product knowledge and great interpersonal skills. I would definitely work with her again in the future.
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